If you are a service user of R.I.S.E., or have contacted us via our helpline, click here to find out what information we collect, and how we use it and store it.
What type of information is collected from you?
We obtain information about you when you use our website. For example, when you contact us about jobs or volunteer opportunities, to make a donation or if you register to receive our newsletter.
The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed on our site and when.
However, if you make a donation online or purchase a product from us, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, which is explained below.
How is your information used?
We may use your information to:
- Process a donation that you have made
- Seek your views or comments on the services we provide
- Send you communications which you have requested and that may be of interest to you. These may include information about campaigns, appeals, other fundraising activities
- Process a volunteer or job application
- Respond to your enquiry or request for information
- Keep a record of any contact we have with you.
Who are we?
In this statement, whenever you see the words ‘we’, ‘us’ or ‘our’, it refers to R.I.S.E.
Your acceptance of this statement
By using our website or providing your information you consent to our collection and use of the information you provide in the way(s) set out in this statement. If you don’t agree to this statement please do not use our website.
Changes to this privacy statement
Any changes we may make to our privacy statement in the future will be posted on our website and, where appropriate, notified to you by email. This statement was last updated in April 2018.
Complying with the Data Protection Act
The Data Protection Act principles require R.I.S.E. to process personal data fairly and lawfully. We will offer you choices about the way you are contacted. We will also be clear about how we will use your information. We will make sure that the reason for collecting information is lawful. We only hold data about you that is enough for our purpose, nothing more.
We work to make sure the data we hold is accurate and up to date.
We only hold personal data as long as necessary. However, we may need to keep personal data from you even if you have requested no further contact. This is so that we can make sure we exclude you from receiving communication.
Marketing communication preferences
If you have given us permission to contact you about news and information, our work or ways to support us, we will make sure that you can opt out of receiving marketing communications at any time.
Giving your data to other organisations
Unlike some organisations, we will never swap or sell your data to another organisation for them to use for marketing purposes.
Your data on our website
If you use any of the email forms on our website, we will capture your name and email address in order to respond to your enquiry.
If you make a donation via the secure forms on our website, your credit card information is only used to complete that transaction. Any debit or credit card details which we receive on our website are passed securely to our trusted payment processing partners Facebook or Stripe, according to the Payment Card Industry Security Standards. You can view either organisation's privacy policies by clicking on each.
Information is automatically provided on your browsing behaviour through the use of cookies on our sites. This information does not enable us to identify you personally. However, it does allow us to track usage of our site so that we can improve it.
We use Google Analytics, standard third-party web analytics services, to collect anonymous information about your computer, operating system and browser type. This includes for example the number of users viewing pages on the site, but it does not identify you individually. This means we can monitor and report on the effectiveness of the site and help us improve it. These analytics services will also collect your IP address, which is not anonymous, but this information will not be shared.
E-newsletters
We use a third-party provider, Action Network, to deliver our e-newsletters. We gather statistics around email opening and clicks using industry standard technologies. You can generally expect an email once a month. Action Network's privacy policy can be viewed here.
Accessing information held about you
R.I.S.E. will assist you if you want to see the information we hold about you. A request should be made in writing, by letter or by email, to [email protected]. We will reply to your request within a month. Incorrect data can be changed, blocked or destroyed.
Changing your communication preferences
You can change your communication preferences at any time. You can choose whether we contact you by mail, telephone or email. You can also choose whether or not you receive information on certain activities of R.I.S.E., such as appeals, information about challenge events and fundraising activities, or jobs and volunteer opportunities.
Make your request by phone to 01273 622822 ext. 230 or by email to [email protected]. To unsubscribe from email from RISE, you can simply click the unsubcribe link at the bottom of the email you have received (Note: this will not unsubscribe you from mail or telephone contact - but email only.)
Asking for your data to be deleted
You can ask R.I.S.E. to stop using your personal data at any time. However, we usually keep the personal data of people who have requested no further contact. This is so that we can make sure we don’t include them in any activity aiming to recruit new supporters. If you request that your data be deleted, we will have no future record that you do not wish to hear from us.
How to contact us
Requests for information about our privacy statement can be emailed to our nominated representative for the purpose of General Data Protection Regulations 2018 Kate Dale, who can be contacted via [email protected]